Privacy Policy

Effective Date: October 2025
Website: https://xianyuesao.cn/
Contact Email: [email protected]

At Chinese Spices (“we,” “our,” or “us”), protecting your privacy and ensuring the security of your personal data is of utmost importance. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website and services.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, email address, phone number, company details, shipping and billing addresses.
  • Business Information: Order details, supplier contracts, and customer inquiries.
  • Technical Data: IP address, browser type, device information, cookies, and website usage data.

2. How We Use Your Information

Your information may be used for:

  • Processing and fulfilling orders.
  • Responding to inquiries and customer support requests.
  • Improving website functionality and user experience.
  • Sending product updates, newsletters, and marketing communications (only with your consent).
  • Ensuring compliance with applicable laws and international trade regulations.

3. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share data with:

  • Service Providers: Logistics partners, payment processors, IT service providers.
  • Regulatory Authorities: When required by law, customs regulations, or trade compliance.
  • Business Transfers: In case of mergers, acquisitions, or corporate restructuring.

4. Data Retention

We retain your personal data only as long as necessary to fulfill business purposes or comply with legal requirements.

5. Data Security

Our factory and digital infrastructure adopt advanced security measures to safeguard your information, including encryption, restricted access, and secure servers.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your personal information.
  • Restrict or object to data processing.
  • Withdraw consent at any time (without affecting prior processing).

Requests can be sent to [email protected].

7. International Data Transfers

As our products are exported to over 30 countries, your data may be transferred and stored outside your home country. We ensure such transfers comply with international data protection standards.

8. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.